Terms of Use

1. About ImagiTails

ImagiTails is operated by Expert Net Digital LLC (“ImagiTails,” “we,” “us”). These Terms cover our website, our ChatGPT plugin and optional framed-print orders. ChatGPT is provided separately by OpenAI. Its terms, account requirements, usage limits and availability also apply when you use ChatGPT. ImagiTails is not OpenAI.

Creating a portrait does not place an order. A purchase requires a separate checkout. We do not charge for a digital image or enroll you in a subscription through this service.

2. Using the service

You must meet ChatGPT’s age requirements to use the plugin. If you are under 18, use it only with a parent or legal guardian’s permission. To place an order, you must be at least 18 and able to enter a binding contract, or have an adult place the order for you.

Use only images you own or have permission to use, edit and print. Obtain any necessary permission from identifiable people in an image. Do not submit unlawful content, infringe intellectual property or privacy rights, bypass access controls, or interfere with the service. We may restrict misuse and decline content we cannot lawfully process. Cancelling a paid order we cannot fulfill includes refunding the affected items.

3. Your images and AI portraits

You retain the rights you have in your images. You give us a limited, non-exclusive permission to store, display privately, copy, crop, upscale and send the images to service providers as needed to provide the service, fulfill your order and handle support. This permission does not authorize advertising, public gallery use or model training. Separate optional permission is required for marketing use.

Portraits are generated by AI in ChatGPT. They may contain mistakes, differ from your pet or resemble other outputs. We do not promise exclusive rights, copyright protection or that an output is free of third-party rights. Review the result and request revisions in ChatGPT before ordering.

The plugin asks ChatGPT to transfer generated images and revisions automatically to ImagiTails for optional printing, even if you do not buy. Transfer can be incomplete or mistakenly include a source photo. Our Privacy Policy explains what we receive and retain. Keep private order links private: anyone with a usable link may access the associated images.

4. Reviewing and approving prints

Check every chosen image, print size, frame, quantity and preview before payment. Prints use a centered crop for the chosen print size. Screen colors and room illustrations cannot precisely reproduce a physical print’s color, texture or scale. Material differences from the approved order are still eligible for review under the remedies below.

Approval applies to all previews in the current order. It confirms your choices; it does not waive rights concerning defects, incorrect goods, non-delivery or payment disputes. We will not silently substitute a different image or materially change an approved print file. If a correction is necessary, we will seek a new approval or refund the affected items.

5. Prices and payment

The order page and checkout show the items, currency, price, shipping and applicable taxes before payment. Only destinations offered at checkout are supported. Check your contact and delivery details carefully. Payment is handled through Stripe; do not send payment-card details to support.

If an item is unavailable or a price is incorrect, we will explain the issue and offer the applicable correction for your agreement or cancel and refund the affected items. We will not charge an increased price without your agreement.

6. Cancellations and changes

For the planned paid service, you may request cancellation within one hour after payment for a full refund. Orders must pass our review and this cancellation period before submission to the supplier. Contact support@imagitails.com with your order number promptly; do not send a private order link. After that period, we will try to stop an order that has not entered production, but cannot promise changes once production begins.

If we need your approval of a corrected preview, we will hold the affected items, send one reminder, and refund those items if you do not approve within seven days of the correction request. We will explain any effect on other items in the order.

7. Shipping and delays

We will show a supported shipment estimate before purchase. Delivery estimates are not guaranteed arrival dates. We will notify you if we cannot ship on time and provide a revised estimate and the option to cancel the unshipped items for a full refund. Where your consent is required and not obtained, we will cancel and refund rather than keep an order open indefinitely.

Items may arrive in separate parcels. We will not add shipping charges after payment without your agreement. If tracking says delivered but the parcel is missing, contact us so we can investigate; a tracking scan alone does not resolve every non-delivery claim.

8. Returns, damage and refunds

Framed prints are made for your order. Once production begins, we do not offer change-of-mind returns, except where applicable law requires otherwise. This does not limit remedies for damaged, defective, incorrect or undelivered items, or goods that do not match the agreed description.

Contact support@imagitails.com promptly with your order number and a description of the problem. When available and safe, include photographs of the item and packaging. Reporting within 14 days helps us investigate with the supplier, but that request does not shorten any applicable legal rights. Do not discard or return an item until we give instructions.

For a verified covered problem, we will provide an appropriate replacement or refund, including required shipping and tax adjustments, at no extra cost to you. We cover necessary return costs for our error. Your remedy is not conditional on our supplier reimbursing us. Approved refunds go to the original payment method where possible, promptly and within applicable legal deadlines; payment-provider posting time may vary.

9. Service availability and your rights

Styles and generation features may change or become unavailable. We cannot guarantee uninterrupted access or a particular AI result. Changes to the service do not remove our obligations for paid orders. Nothing in these Terms excludes mandatory warranties or consumer rights, excuses fraud or willful misconduct, or limits liability where doing so is prohibited by law.

If a dispute arises, please contact us so we can try to resolve it. These draft Terms do not impose mandatory arbitration, a class-action waiver or an exclusive court location.

10. Changes and contact

Questions about orders, these Terms or suspected rights infringements can be sent to support@imagitails.com. For an infringement report, identify the work, the allegedly infringing material and how we can contact you. Do not include payment-card data or unnecessary sensitive information.

We will identify the effective date when these Terms are finalized and post later updates here. Material changes will receive appropriate notice. Updated terms will not retroactively change an existing order without your agreement where required.